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Return and refund Policy

Effective Date: January 1st, 2025.

 

At OVvitalbio, we are committed to ensuring your satisfaction with our products. This Returns and Refund Policy outlines the terms and conditions under which returns and refunds are processed.

 

1. Eligibility for Returns

We accept returns under the following conditions:

  • The product must be returned within [30 days] of the purchase date.

  • The product must be unopened, unused, and in its original packaging.

  • Proof of purchase (order confirmation or receipt) is required.

 

2. Non-Returnable Items

The following items are not eligible for returns:

  • Opened or used products.

  • Products purchased on clearance or promotional sale.

  • Gift cards.

  • Items damaged due to misuse or negligence.

 

3. Return Process

To initiate a return, follow these steps:

  1. Contact our customer service team at info@ovvitalbio.com with your order number and reason for the return.

  2. Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.

  3. Ship the product to the address provided, ensuring it is securely packaged to avoid damage during transit.

 

4. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective product).

  • We recommend using a trackable shipping method to ensure the safe delivery of your return.

 

5. Refund Policy

Refunds are processed under the following terms:

  • Refunds will be issued to the original payment method within [7-10 business days] after receiving and inspecting the returned item.

  • Shipping charges are non-refundable.

  • If a product was purchased as part of a bundle, the entire bundle must be returned for a refund.

 

6. Damaged or Defective Products

If your product arrives damaged or defective, please contact us within [48 hours] of delivery:

  • Provide photos of the damaged product and packaging.

  • Upon verification, we will arrange for a replacement or a full refund, including shipping costs.

 

7. Exchanges

We currently do not offer direct exchanges. If you wish to replace a product, please follow the return process and place a new order.

 

8. Refund Exceptions

Refunds may be denied if:

  • The returned product does not meet the eligibility criteria.

  • The product is returned after the [30-day] window.

 

9. Contact Us

If you have any questions or need assistance with your return or refund, please reach out to us:

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